There is no one-size-fits-all answer to this question, as the decision depends on a variety of factors, including the size and complexity of the system, the budget, and the preferences of the end-user. On-premises maintenance services typically offer a higher degree of customization and control over the maintenance process, while cloud-based services are more likely to be cost-effective for small businesses in America.

Both on-premises and cloud-based maintenance services have their advantages and disadvantages for your own business. On-premises services tend to be more reliable, as they are integrated into the original system. This means that the technician is always in close proximity to the target computer, which can result in faster and more efficient service delivery. Cloud-based services can be more efficient when it comes to maintaining a large number of systems, as they do not require an on-site technician. However, they may not be as reliable or customizable, and they may not be as accessible in cases of emergency.